Privacy Policy

Big Tree Gardeners is a trading name of BT Gardeners Limited, company number 15651839, hereinafter referred to as the Company. The Company takes privacy seriously and is committed to safeguarding the privacy of visitors to its website.

This policy sets out how the Company treats personal information.

The Company’s website uses cookies. Details of how cookies are used are set out below.

The Company may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;

(b) information relating to any transactions carried out between you and the Company on or in relation to this website, including information relating to any purchases of goods or services or information supplied when an enquiry form is completed;

(c) information provided for the purpose of registering for updates or requesting a proposal;

(d) information provided for the purpose of subscribing to website services, email notifications or newsletters;

(e) any other information that you choose to send.

A cookie consists of a piece of text sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server, enabling the web server to identify and track the web browser.

The Company uses both session cookies and persistent cookies on the website. Session cookies are used to keep track of users while navigating the website and are deleted when the browser is closed. Persistent cookies are used to recognise users when they return to the website and may remain stored on the device until deleted or until they reach a specified expiry date.

Google Analytics is used to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies stored on users’ computers. The information generated is used to create reports about website usage. Google stores this information in accordance with its privacy policy, available at https://www.google.com/privacypolicy.html.

From time to time, advertising services providers may place cookies on devices to enable the delivery of advertisements based on previous visits to this website. Interest-based advertisements may be published using Google services. Google uses cookies, including the DART cookie, to display ads based on visits to this and other websites.

Cookies may be managed or disabled using browser settings and, where applicable, through the website’s cookie preference tools. Google advertising preferences may be managed using Google’s Ads Preference Manager at https://www.google.com/ads/preferences/.

Blocking all cookies may negatively impact the usability of many websites, including this one.

Non-essential cookies are only used where consent has been given through the website’s cookie controls.

Personal information submitted through this website is used for the purposes specified in this privacy policy or in relevant parts of the website.

The Company may use personal information to:

(a) administer the website;

(b) improve browsing experience by personalising the website;

(c) enable use of services available on the website;

(d) provide services requested and communicate about those services;

(e) send statements and invoices and collect payments where applicable;

(f) send service-related communications necessary for the performance of a contract or to respond to enquiries;

(g) send email notifications that have been specifically requested;

(h) send marketing communications relating to the business where consent has been given or where permitted by law;

(i) deal with enquiries and complaints relating to the website.

Where personal information is submitted for publication on the website, that information will be published and otherwise used in accordance with the permission granted. Personal information is not provided to third parties for direct marketing purposes without express consent.

Lawful bases for processing

Personal data is processed on the following lawful bases:

• Contract: where processing is necessary to provide services, respond to enquiries or perform contractual obligations;

• Legal obligation: where processing is required to comply with legal or regulatory requirements;

• Legitimate interests: to operate, maintain and improve the website and services, provided those interests are not overridden by individual rights;

• Consent: where clear consent has been given, including for marketing communications and non-essential cookies.

Personal information may be disclosed to employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

Personal information may also be disclosed:

(a) where required by law;

(b) in connection with legal proceedings or prospective legal proceedings;

(c) to establish, exercise or defend legal rights, including for fraud prevention;

(d) to a purchaser or prospective purchaser of any business or asset being sold or considered for sale;

(e) where a court or other competent authority is reasonably likely to order disclosure.

Except as provided in this policy, personal information is not shared with third parties.

Personal information may be stored, processed and transferred between countries in which the Company operates.

Where personal data is transferred outside the UK, appropriate safeguards are put in place in accordance with UK data protection law, including reliance on adequacy regulations or appropriate contractual safeguards such as international data transfer agreements.

Personal information submitted for publication on the website may be accessible worldwide via the internet. The Company cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

Reasonable technical and organisational measures are taken to protect personal information against loss, misuse or unauthorised access.

Personal information is stored on secure servers protected by appropriate access controls. Electronic transactions are encrypted using SSL technology.

While appropriate steps are taken to secure data, transmission of information over the internet is inherently insecure and absolute security cannot be guaranteed.

Users are responsible for keeping login details confidential. Passwords are not requested outside of the login process.

Personal information is retained only for as long as necessary for the purposes for which it was collected, including legal, accounting or reporting requirements.

In general:

• enquiry and correspondence data is retained for a reasonable period to manage communications;

• client and transactional data is retained in line with legal and accounting obligations;

• marketing data is retained until consent is withdrawn or an opt-out request is made.

Under UK data protection law, you have the right to:

• request access to personal data;

• request correction of inaccurate or incomplete data;

• request erasure of personal data in certain circumstances;

• request restriction of processing;

• object to processing based on legitimate interests or for marketing purposes;

• request data portability where applicable;

• withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Reasonable evidence of identity may be required before responding to a request.

This website contains links to third party websites. The Company is not responsible for the privacy policies or practices of third party websites.

Please notify the Company if personal information held needs to be corrected or updated.

If you have any questions about this privacy policy or the treatment of personal information, please contact the Company using the website contact form.

The data controller responsible for the personal information collected through this website is the Company.